GoHealth Inc. Reports 71% Revenue Decline in Challenging Q3 2025

GoHealth Inc. (NASDAQ: GOCO) has announced a challenging financial performance for the third quarter of 2025, with net revenues plummeting to $34.2 million from $118.3 million in the same period last year. This significant decline of approximately 71% year-over-year is attributed to the company’s strategic pullback in Medicare Advantage volume and a shift in the broader industry landscape.

The Dallas-based company indicated that revenues from both Medicare agency and non-agency segments experienced substantial declines. In contrast, GoHealth Protect and related services saw growth, helping to diversify the company’s revenue streams. Despite this, the overall financial picture was negatively impacted by considerable non-cash impairment charges, which affected reported margins.

Focus on Retention and Quality

Management at GoHealth has emphasized a commitment to preserving liquidity and enhancing platform efficiency while prioritizing a high-quality member base. As of the end of the quarter, the company reported liquidity of $32.1 million in cash. They have also improved strategic flexibility through a superpriority term loan and relief from certain covenants.

Looking ahead, GoHealth’s leadership is focused on retaining existing customers and executing disciplined growth strategies during the current Annual Enrollment Period (AEP). The management team believes that once market conditions stabilize, the company will be well-positioned to re-accelerate its growth trajectory.

According to Stonegate Capital Partners, which has updated its coverage on GoHealth, the company’s intentional shift away from high-volume Medicare Advantage offerings is a response to the changing market dynamics, where both retention and quality have become paramount. The focus on Special Needs Plans is also highlighted as a strategic priority moving forward.

In conclusion, GoHealth’s leadership is navigating a complex Medicare Advantage environment while striving to maintain financial stability and member satisfaction. As the year progresses, the company’s ability to adapt to these challenges will be crucial for its future performance.