Toronto Residents Report Improved Quality of Life, But Caution Urged

A recent survey conducted by Ipsos for the City of Toronto indicates that residents perceive a notable improvement in their quality of life. The survey, carried out between August 1 and 18, 2024, asked over 1,100 residents to evaluate municipal services and their overall living experience. The findings reveal a five-point increase in the number of Torontonians describing their quality of life as “good” or “very good,” now reaching 69 percent, up from 64 percent the previous year.

Survey Highlights and Areas of Improvement

The poll uncovered several areas of increased satisfaction. Perceptions of public safety rose by six points to 65 percent, while cleanliness ratings improved to 61 percent, an increase of three points. Satisfaction with parks and outdoor spaces climbed to an impressive 81 percent. Furthermore, recreation programs and library programs both recorded a high satisfaction rate of 95 percent among users, reflecting a five-point increase for the former. Social services satisfaction reached 83 percent, with customer service interactions with the City improving significantly by seven points to 82 percent. Communication from the City also saw a rise, increasing to 63 percent, up five points.

Deputy Mayor Ausma Malik expressed optimism regarding the survey results, highlighting that they indicate Toronto is making progress after enduring challenges related to the pandemic and economic instability. “People in Toronto love their parks and public services. What they’re telling us is that their experience of those has improved over the last year,” Malik stated. “That is a really good indicator that the direction we are going to get the city back on track after years of neglect is the right direction.”

Challenges Persist Amid Positive Feedback

Despite these promising numbers, some critics urge caution. Many satisfaction ratings, including overall quality of life, remain in the mid-to-high 60 percent range. Opposition councillor Brad Bradford of Beaches-East York noted that while some figures have improved, others have worsened. “If we’re looking at it, we’re scoring 60s. Last time I checked, that’s a C [grade]. That isn’t a report card you’d want to put on the fridge,” Bradford remarked.

The survey also revealed disparities between different neighbourhoods. Residents in downtown areas rated cleanliness and safety lower than their suburban counterparts. Additionally, younger respondents expressed greater dissatisfaction with housing costs and job opportunities, highlighting ongoing concerns over housing affordability and transit reliability.

City officials indicate that the survey results will inform budget priorities as they approach 2026. They aim to maintain momentum in areas where satisfaction is rising, while also addressing issues that divide public opinion. City Manager Paul Johnson emphasized the importance of recognizing both the positive trends and the areas requiring attention. “The trend is important. Secondly, not all of the services and questions were in the 60s,” Johnson noted. “I think it’s important to note that there are things we do really well in the City of Toronto.”

As Toronto navigates its path forward, the survey results present both an encouraging outlook and a reminder of the work still needed to enhance the city’s livability for all residents.