Rogers 5G Subway Network Faces Major Delays Amid Cleanup Issues

UPDATE: The rollout of Rogers Communications Inc.’s 5G network in Toronto’s subway system is facing significant delays due to ongoing asbestos cleanup and other maintenance issues, according to the Toronto Transit Commission (TTC). Just days before a crucial deadline at the end of this month, TTC staff have confirmed that Rogers is unlikely to meet federally imposed targets.

The TTC’s latest report, set to be discussed at a board meeting next Wednesday, reveals that while parts of the subway already benefit from 5G service, progress in expanding the network is lagging in key areas. Currently, 70% of subway tunnels are projected to be completed by the end of this year, with 88% expected by the end of 2026. Full network completion is now anticipated by the second quarter of 2027.

Officials at the TTC attribute the slow progress to essential maintenance work and limited operational windows for Rogers. These challenges have forced the transit agency to prioritize repairs over 5G installations, complicating the overall timeline. Asbestos remediation, particularly between Eglinton to York Mills and Dundas West to Lansdowne stations, is a critical factor that must be resolved before further equipment installation can proceed.

“The delays are primarily due to the complexities of the transit system itself, rather than Rogers’ efforts,” the report states.

Rogers began this ambitious project in April 2023 after acquiring the existing subway cellular network from BAI Canada, promising to enhance service that had previously only been available to Freedom Mobile customers. The federal government mandated that voice, text, and data services be operational in at least 80% of subway tunnels by December 2025, with full coverage expected a year later.

Despite the setbacks, the TTC report indicates that cellular service has already been activated in busy sections, including downtown tunnels and various stations across Line 1 and Line 2. The company has been rolling out service as new segments are completed, striving to keep commuters connected.

However, questions remain about how these delays will impact users from other carriers, as Rogers struck a deal with Bell Canada and Telus Corp. to ensure their customers can access the new network. The negotiations were tense, highlighting the competitive landscape among telecommunications companies in Canada.

As of now, the TTC is working to support Rogers by facilitating equipment installation and continuing with necessary asbestos abatement. The urgency of this project is underscored by the federal government’s requirements, which aim to enhance safety and communication for subway riders across the city.

Next steps include ongoing track-level installations and testing of newly activated sections. Rogers has committed to improving overall network reliability, particularly for emergency services like 911.

With the deadline approaching, Rogers and TTC are under pressure to deliver on their promises to commuters. This unfolding story continues to develop, and updates will be closely monitored as officials work to navigate these significant hurdles.