Rogers Outage Disrupts TV, Internet for Thousands in Metro Vancouver

UPDATE: A significant outage from Rogers Communications has plunged thousands of customers in Metro Vancouver, including areas like Burnaby and Surrey, into darkness without TV, internet, and home phone services. The disruption occurred on October 14, 2023, and is causing frustration as sports fans attempt to catch the Canucks vs. L.A. Kings game.

The outage was first reported around 9 p.m. on Saturday, with Rogers’ support page confirming a “technical” issue as the cause. Customers have been advised that repairs are underway and that the next update will not be available until tomorrow morning. Many are expressing their dissatisfaction on social media, with complaints flooding platforms like X (formerly Twitter).

One frustrated customer lamented, “Tried calling [Rogers] and was told to call another time as call volumes are high. Just trying to watch the Canucks game… what a joke.” Another user highlighted the irony of the situation, tweeting, “awesome customer service @Rogers, the outage and lack of notice for the business guys in Chilliwack on Black Friday is unfair.”

The outage has affected a wide range of customers, leaving them disconnected during a critical evening for entertainment. The implications are significant, especially for families and individuals relying on these services for both work and leisure. As the situation develops, impacted customers are urged to monitor Rogers’ official channels for updates.

As of now, the company is working to resolve the issues and restore services as quickly as possible. Customers are encouraged to remain patient as the repairs progress. For those affected, this incident serves as a stark reminder of the reliance on technology for everyday communication and entertainment.

Stay tuned for further updates as more information becomes available.